Below are some of the most commonly asked purchasing questions. If you can't find the answer here then you are always welcome to submit your query as a Support Ticket through TimeExposure's Support Center and one of our staff will get back to you promptly.
Quite a lot! We have prepared this page which lists all of the additional feature included in the latest ProSelect Pro version. While the Pro version is bigger investment, you will get this back very quickly in additional sales using the Pro only features during your sales presentations and with the huge amount of time that you will save with post-ordering session production time.
Certainly! You can purchase ProSelect Basic and later Change-up to the Pro version. The current cost to do this is AUD$440.00 (approx NZD$477) so purchasing the Pro initially will save you some money compared to changing-up to Pro later on.
All new ProSelect purchases include 12 months of TimeExposure PLUS which give you free upgrades to all ProSelect releases (we do one or two each year), free training thought our regular webinar training sessions and free access to personal online support through our Support Ticket system. If you wish to continue to receive these benefits for another year you can optionally extend your TimeExposure PLUS each year provided this is done before it expires. For more information on this, please see our TimeExposure PLUS section on our Sales Policies page.
Yes, we offer two monthly payment options:
1. You can purchase and pay for your purchase in 6 monthly installments on our Easy Pay plan . This is a little more expensive than paying outright but a great way to spreadout your payments while you use ProSelect to generate extra income during this period. To select this option, just choose Easy Pay from the Payment Options dropdown menu on the Review Order page.
2. You can Lease the software for a simple monthly payment. To find out whether leasing is a good option for your studio, see our ProSelect Easy Lease information page. To select this option, just choose Easy Lease from the Payment Options dropdown menu on the Review Order page.
All orders placed through the TimeExposure store will be processed in Australian dollars (since we are an Australian business). The US$ figures shown on this website are estimates only based on the current international exchange rates which do vary day-by-day. Your credit card provider will automatically convert the Australian dollar amount of your purchase into your local currency (some do charge a small fee for doing this) so your final statement will be in your own currency.
If your card is currently valid and has sufficient funds to cover the transaction, then you should be fine however please check the following:
1. Make sure that you are using a real credit card (we accept Visa, MasterCard or Amex) or a Visa or MasterCard style debit card (because they behave just like credit cards to our banking gateway). Any other debit style cards are not accepted by our bank, sorry.
2. Some banks, by default, do not allow international transactions to be made on their cards. You will know this if your transaction is declined with a Do Not Honour message. In this case, your best option is to check with your bank as to why your specific transaction from Australia has been blocked and to allow the transaction for the purchase amount to go through. You will need to then re-try your purchase.
Yes. Order data exported from ProSelect can be readily imported by most leading studio management systems. However, we have exclusively partnered with StudioCloud to provide a seamless interface between ProSelect and StudioCloud which handles clients, events, orders and payments. You can find out more about this integration in the movies on our Getting To Know ProSelect movies page and also in the combined ProSelect-StudioCloud webinar on our Webinar Recording Archives page.
You can easily find out what version of ProSelect you currently have by logging into your account on TimeExposure.com and going to your My Account page. Make sure that you log in using the email address that you registered the software with. (If you can't remember your password then you can use the Forgotten link to have a password reset sent to your email address.) Once logged in you will find details of your current version under the My Products tab.
You can find your reduced cost to upgrade by logging into your account on TimeExposure.com and going to the Store (Upgrades tab). You will find the cost to upgrade your current licence configuration shown on this page. Hint: Make sure that you log in using the email address that you registered the software with. (If you can't remember your password then you can use the Forgotten link to have a password reset sent to your email address.) If you have ProSelect (basic) you can also Change up to ProSelect Pro (see below)l.
All upgrades to the latest version of ProSelect include 6 months of TimeExposure PLUS (see What is your Support and Upgrade Policy? for more about TimeExposure PLUS). Adding extra users or changing-up your existing license to the Pro version does not extend your TimeExposure PLUS.
Changing-up your licence to the ProSelect Pro version gives you the ProSelect Pro version for your current licence only. So, unless you already have a ProSelect (basic) licence for the latest version of ProSelect, you would need to also order an Upgrade to the latest version of ProSelect in order to get the latest ProSelect Pro version.