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Search KnowledgeBase Articles

These articles contain answers to commonly asked questions, problems and solutions, bugs and fixes. You can search for an article or browse the Knowledge Base to find the answer to most questions.

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Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Transferring or Backing up your Prices and Templates
If you wish to transfer (or simply backup) your ProSelect Data (prices, templates etc) and image resource data to another computer, you...
ProSelect on Vista
ProSelect works fine on most versions of Vista32 (the 32 bit version of Vista). We do occasionally receive a report of something odd...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by...
Burning a QuickTime Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows Vista, 7, 8 &...
Lost Registration Key
You can recover your lost registration and unlock keys and enter in the ProSelect software using one the following options. The instant...
Most Recent Articles
Updating Retouched Images in ProSelect
In version 2015r1 we added the ability to have your ProSelect images automatically update to the retouched versions when the revised...
PSD files from Lightroom import as black images on Macs
Updated July 20, 2017 On the Mac, versions of ProSelect prior to 2017r1, may import some PSD files, created by Lightroom, as all black...
Resolving a YouTube Music Copyright Claim
TimeExposure PLUS Music is licensed from artists around the world.   Music creators, just as photographers, retain the copyright to the...
Calculating Frame Pricing from Standard Size Supplier Price Lists
Many labs and other suppliers create “simplified” frame pricing methods for photographers that actually complicate the frame...
What's New in 2017r1
Here are some highlights of the main new features added in ProSelect software version 2017r1. This version is currently in beta test and...
Xerox Color 8580 Color Qube Printer on Windows issues
We have received three reports from owners using Xerox Color 8580 Color Qube printers not correctly printing Proof sheets from ProSelect...
AVG Anti-virus software stops ProSelect installation and Lightroom...
On of our users reported this issue with running ProSelect and use the Lightroom plugin... My anti-virus software was causing the...
Missing DLL error with ProSelect 2017r1 on Windows
ProSelect 2017r1 and newer uses the latest Microsoft Visual C libraries for a number of its functions. This suite of .dll files are...
Using SendMyRooms
How to get started using SendMyRoom Client Connection... Read the Guide! The SendMyRooms_Guide.pdf is the fastest way to get started. It...
Setting up On-line Email Browsers
SendMyRooms normally will send emails to your clients either through Amazon AES or directly from the SendMyRooms server. However, it also...