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Search KnowledgeBase Articles

These articles contain answers to commonly asked questions, problems and solutions, bugs and fixes. You can search for an article or browse the Knowledge Base to find the answer to most questions.

Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Transferring or Backing up your Prices and Templates
If you wish to transfer (or simply backup) your ProSelect Data (prices, templates etc) and image resource data to another computer, you...
ProSelect on Vista
ProSelect works fine on most versions of Vista32 (the 32 bit version of Vista). We do occasionally receive a report of something odd...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows Vista, 7, 8 &...
Burning a QuickTime Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that...
Lost Registration Key
You can recover your lost registration and unlock keys and enter in the ProSelect software using one the following options. The instant...
Most Recent Articles
What happens if my Internet connection disconnects part way through...
The Upload Manager keeps track of which files have been uploaded to the server. Simply reconnect to the internet (if not already done...
Backing up & Retrieving your Price Lists and Templates data
Your important ProSelect's setup data (containing your price lists, templates, rooms, music setup, frames etc) is stored on your computer...
Making Order Adjustments Non-Taxable
If you setup ProSelect to include tax on your orders, generally all items and credits (or refunds) will be taxable. If you wish to be...
Rescheduling a Viewing Appointment in SendMyRooms
Sometimes you or the client will need to reschedule their viewing appointment.  Just follow this sequence to change the viewing date and...
How Layouts are Sized
Sizing of layouts can be a little confusing. However, as this is a key part of ProSelect, it is important that you understand exactly how...
All about Sorting Images in ProSelect
There are lots of sorting options in ProSelect - this article explains what's available and how it works. About Filenames Whenever...
What's New in 2017r1
Here are some highlights of the main new features added in ProSelect software version 2017r1. This version is currently in beta test and...
Soft Proofing in Lightroom
Lightroom previews all images in the ProPhoto RGB color space.   Since most photographic products cannot be accurately printed in that...
Shared dropbox folder troubleshooting
If you have setup your ProSelect Resources Folder to be shared using a Shared Data Folder (such as Dropbox) and it doesn't appear to be...
Updating Retouched Images in ProSelect
In version 2015r1 we added the ability to have your ProSelect images automatically update to the retouched versions when the revised...