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Submit a Support Ticket

Please log into your TimeExposure account if you wish to submit a support ticket to a department other than the top one. If you are not a TimeExposure.com member you can Join for free using the link at the top of the window.

IMPORTANT: After submitting a Support Ticket, you will automatically be sent a confirmation email. If you do not receive this email within a few minutes, please check your Spam folder. If not found, then you may not have completed your ticket submission correctly. You can check for your submitted tickets and our replies at any time through your My Account page or using View My Tickets under the Support menu.

Please select the relevant department

Account & Product Activations

If you have questions or problems related to your TimeExposure account including changing a registered email address that you no longer have access to. You don't need to be logged into your account to submit a ticket to this department. Note: If you can still log in using your old email address, then you can update your contact details yourself and get access your product registration details.

Use this department if you need assistance deactivating the software on a computer that has crashed - to save time, please let us know the computer's name in your ticket.

Sales

Any questions related to purchasing any of our products. To access this department, you need to have a TimeExposure account and be logged in to the website.

ProSelect

Access to personal support is only available if your TimeExposure PLUS is current or you are on a 30 day trial. Twelve months of TimeExposure PLUS is included with your new ProSelect purchase. Renewing this each year, give you ongoing access to all the program benefits including this technical support.

WebGallery

On-line Image display, proofing and e-commerce sales system. Only available if you have a current WebGallery Plan (including the 30 day trial). Please submit any non-technical questions to the Sales area above.

Beta Testing

Report any problems when testing Beta versions to this area. Access only available if you hold a ProSelect licence for the current release.

IMPORTANT:

After submitting a Support Ticket, you will automatically be sent a confirmation email. If you don't receive this email within a few minutes, it is likely that your email service is rejecting emails from us.

In this case, please make sure that your email is setup to receive all emails sent from @timeexposure.com. You may need to contact your Internet Service Provider about this.