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Search KnowledgeBase Articles

These articles contain answers to commonly asked questions, problems and solutions, bugs and fixes. You can search for an article or browse the Knowledge Base to find the answer to most questions.

Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Transferring or Backing up your Prices and Templates
If you wish to transfer (or simply backup) your ProSelect Data (prices, templates etc) and image resource data to another computer, you...
ProSelect on Vista
ProSelect works fine on most versions of Vista32 (the 32 bit version of Vista). We do occasionally receive a report of something odd...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows Vista, 7, 8 &...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread...
Burning a QuickTime Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that...
Lost Registration Key
You can recover your lost registration and unlock keys and enter in the ProSelect software using one the following options. The instant...
Most Recent Articles
Converting Lightroom Presets to Photoshop Actions for use in ProSelect
Quite often Lightroom presets are used to create image effects for unique results. The usual practice for LR users is to make a virtual...
Cannot connect to Photoshop on Mac
As your first point of action, please re-start your computer. If the issue is still not resolved, then below are some reasons why...
Photoshop CC2017 startup issue on Macs
Updated 10 October 2017 The current release of Photoshop CC2017 does not start up correctly when launched using AppleScript commands on...
ProSelect Network Server sleep issue on OSX Sierra
A user has reported an issue when running the ProSelect Network Server on Mac OSX Sierra (10.12).  It turns out that, in Sierra, the...
Automated Skin Retouching in ProSelect
Images can easily be enhanced prior to client presentation by using Photoshop actions.   The computer with ProSelect must also have...
What's New in 2017r1
Here are some highlights of the main new features added in ProSelect software version 2017r1. This version is currently in beta test and...
What happens if my Internet connection disconnects part way through...
The Upload Manager keeps track of which files have been uploaded to the server. Simply reconnect to the internet (if not already done...
Backing up & Retrieving your Price Lists and Templates data
Your important ProSelect's setup data (containing your price lists, templates, rooms, music setup, frames etc) is stored on your computer...
Making Order Adjustments Non-Taxable
If you setup ProSelect to include tax on your orders, generally all items and credits (or refunds) will be taxable. If you wish to be...
Rescheduling a Viewing Appointment in SendMyRooms
Sometimes you or the client will need to reschedule their viewing appointment.  Just follow this sequence to change the viewing date and...