Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the Downloads area on the TimeExposure web site at no charge.
This article explains how to
Note: If your computer's hard disk has crashed or needs to be wiped clean and you need to re-install everything then follow the instructions for Moving ProSelect to another computer.
Downloading the software
If you are licensed to use the latest version of the sofware you can re-download it from the main Downloads page on our web site.
If your licence is for an older version then you can get the latest update for your version from the ProSelect (Old versions) page under the Downloads menu.
Important: Make sure that you download the correct version for your license, otherwise you will find that you won't be able to register it. If you are not sure which version your licence is for or have lost your registration keys, then log into the TimeExposure web site using the email address that you used to purchase the software and go to the My Account (top right of web site) --> My Products (tab). This will show the products that you own, which versions they are and your registration keys.
Upgrading to the latest version
If your SUPPORTPlus is current or you have a ProSelect Easy Lease then you can get access all the new versions of ProSelect for at no charge.
If your SUPPORTPlus has expired and you are not licensed to use the newest version of ProSelect, you can pay for an upgrade (at a discount) through the Upgrades section of the on-line Store (under the Store menu). You must log in using your email address which you purchased your existing license in order to access the upgrade section of the store.
Upgrading or Re-installing on the same computer
To do this, first make sure that ProSelect is not running then uninstall the current version and re-install the newly downloaded version.
On Windows: To uninstall use the Add/Remove Programs option under the Control Panel. To install, run the ProSelect_Setup.exe installer.
On Macs: Uninstall by trashing the ProSelect folder (normally located in your Applications folder) AND then emptying the trash. To install, run the ProSelect_OSX_Installer program (or, for earlier versions, mount the .dmg file and drag the ProSelect folder to your Applications folder.)
ProSelect Setup Data will be preserved
Apart from the ProSelect program file itself, ProSelect keeps other important information in other files on your computer. These include your Preference settings (which also contains your software registration details), your Price & Templates data and any external images used by the program (such as frames, overlay images, background images, room views etc).
When un-installing, upgrading or re-installing ProSelect this information is not touched so you can easily upgrade and your setting will remain the same. However, you should still have backups of this important data in case something does go wrong or your computer fails. See "More about Backing up your data" section below.
Moving ProSelect to another computer
If you are moving or installing ProSelect on another computer and wish to also transfer your setup information from your original computer then
Unable to De-Activate your old computer
If your computer has died (or was stolen) and you are unable to open ProSelect on it in order to de-activate the software, then you can submit a Support Ticket to TimeExposure and we will do it for you.
IMPORTANT: To expedite this process, make sure that you tell us the the name of the computer that you need to de-activate. You will find the names of all of your currently activated machines by logging into your TimeExposure.com account and going to My Account -> Products page and clicking View my currently activated machines link.
Saving Your ProSelect Setup Data
This is done on your original machine. (If your hard disk has crashed then you will need to get this data from a recent backup that you have made so just skip to the Restoring Your ProSelect Data section below.)
Restoring Your ProSelect Setup Data
This is done on your new computer.
More about Backing up your data
This is something that you should be doing regularly. See the Backup & Sharing section in the ProSelect Reference Manual (under Help Menu in ProSelect) for more about this important operation.