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KnowledgeBase

Categories
ProSelect (654)
Presentation, sales and workflow software
SendMyRooms (3)
Articles on using the SendMyRooms system
Upload Manager (5)
Used for uploading images from ProSelect (e.g. to Animoto)
WebGallery (58)
On-line images and e-commerce system
Upgrades & Support (18)
Using the Support Center
Webinar Questions (1)
Answers to questions posted during the webinars
Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's built-in Template Editor. These can be either Traditional Matted...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a difference between a computer with "single head" video card...
Transferring or Backing up your Prices and Templates
If you wish to transfer (or simply backup) your ProSelect Data (prices, templates etc) and image resource data to another computer, you can do this by following the steps below. Most of the...
ProSelect on Vista
ProSelect works fine on most versions of Vista32 (the 32 bit version of Vista). We do occasionally receive a report of something odd occurring while running Vista, however, these problems are...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the Downloads area on the TimeExposure web site at no charge....
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows Vista, 7, 8 & 10, to access the "Appdata" folder: Open Windows Explorer...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by incorrectly thinking that ProSelect contains a virus. This...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread type (under Templates menu --> Edit Templates) The book...
Burning a QuickTime Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that people can watch on their computers or TV's.  On Macs,...
Lost Registration Key
You can recover your lost registration and unlock keys and enter in the ProSelect software using one the following options. The instant way to Register ProSelect If your computer is connected to...
Most Recent Articles
Cannot connect to Photoshop on Mac
As your first point of action, please re-start your computer. If the issue is still not resolved, then below are some reasons why ProSelect will give an error when trying to connect to Photoshop on...
Photoshop CC2017 startup issue on Macs
Updated 10 October 2017 The current release of Photoshop CC2017 does not start up correctly when launched using AppleScript commands on the Mac. ProSelect uses this method to start Photoshop if it...
ProSelect Network Server sleep issue on OSX Sierra
A user has reported an issue when running the ProSelect Network Server on Mac OSX Sierra (10.12).  It turns out that, in Sierra, the Proselect Network Server is suspended from running when the...
Automated Skin Retouching in ProSelect
Images can easily be enhanced prior to client presentation by using Photoshop actions.   The computer with ProSelect must also have Adobe Photoshop CS5 or later installed. Photoshop actions can be...
What's New in 2017r1
Here are some highlights of the main new features added in ProSelect software version 2017r1. This version is currently in beta test and can be downloaded from the beta test downloads page. More...
What happens if my Internet connection disconnects part way through...
The Upload Manager keeps track of which files have been uploaded to the server. Simply reconnect to the internet (if not already done automatically) and select "Resume" from the Upload Queue tab...
Backing up & Retrieving your Price Lists and Templates data
Your important ProSelect's setup data (containing your price lists, templates, rooms, music setup, frames etc) is stored on your computer in a single file (called "ProSelect_Data.xml"). Any...
Making Order Adjustments Non-Taxable
If you setup ProSelect to include tax on your orders, generally all items and credits (or refunds) will be taxable. If you wish to be able to add a refund or prepaid credit to an order without...
Rescheduling a Viewing Appointment in SendMyRooms
Sometimes you or the client will need to reschedule their viewing appointment.  Just follow this sequence to change the viewing date and reactivate the client notifications. In ProSelect go to...
How Layouts are Sized
Sizing of layouts can be a little confusing. However, as this is a key part of ProSelect, it is important that you understand exactly how they work.  This article explains how sizing works when...
All about Sorting Images in ProSelect
There are lots of sorting options in ProSelect - this article explains what's available and how it works. About Filenames Whenever sorting by filename occurs in computers, sorting is always...
Soft Proofing in Lightroom
Lightroom previews all images in the ProPhoto RGB color space.   Since most photographic products cannot be accurately printed in that space,  sRGB or Adobe1998 are the industry standards....
Shared dropbox folder troubleshooting
If you have setup your ProSelect Resources Folder to be shared using a Shared Data Folder (such as Dropbox) and it doesn't appear to be working correctly then try these suggestions/checks......
Updating Retouched Images in ProSelect
In version 2015r1 we added the ability to have your ProSelect images automatically update to the retouched versions when the revised file is relinked in production.  This is a preference that...
PSD files from Lightroom import as black images on Macs
Updated July 20, 2017 On the Mac, versions of ProSelect prior to 2017r1, may import some PSD files, created by Lightroom, as all black images. This appears to be due to a bug in Mac OSX 32 bit...