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KnowledgeBase

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ProSelect (650)
Presentation, sales and workflow software
SendMyRooms (2)
Articles on using the SendMyRooms system
WebGallery (64)
On-line images and e-commerce system
Upgrades & Support (18)
Using the Support Center
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Answers to questions posted during the webinars
Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's built-in Template Editor. These can be either Traditional Matted...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a difference between a computer with "single head" video card...
Transferring or Backing up your Prices and Templates
If you wish to transfer (or simply backup) your ProSelect Data (prices, templates etc) and image resource data to another computer, you can do this by following the steps below. Most of the...
ProSelect on Vista
ProSelect works fine on most versions of Vista32 (the 32 bit version of Vista). We do occasionally receive a report of something odd occurring while running Vista, however, these problems are...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the Downloads area on the TimeExposure web site at no charge....
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by incorrectly thinking that ProSelect contains a virus. This...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread type (under Templates menu --> Edit Templates) The book...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows Vista, 7, 8 & 10, to access the "Appdata" folder: Open Windows Explorer...
Burning a QuickTime Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that people can watch on their computers or TV's.  On Macs,...
Lost Registration Key
You can recover your lost registration and unlock keys and enter in the ProSelect software using one the following options. The instant way to Register ProSelect If your computer is connected to...
Most Recent Articles
What's New in 2017r1
Here are some highlights of the main new features added in ProSelect software version 2017r1. This version is currently in beta test and can be downloaded from the beta test downloads page. More...
Shared dropbox folder troubleshooting
If you have setup your ProSelect Resources Folder to be shared using a Shared Data Folder (such as Dropbox) and it doesn't appear to be working correctly then try these suggestions/checks......
Updating Retouched Images in ProSelect
In version 2015r1 we added the ability to have your ProSelect images automatically update to the retouched versions when the revised file is relinked in production.  This is a preference that...
PSD files from Lightroom import as black images on Macs
Updated July 20, 2017 On the Mac, versions of ProSelect prior to 2017r1, may import some PSD files, created by Lightroom, as all black images. This appears to be due to a bug in Mac OSX 32 bit...
Resolving a YouTube Music Copyright Claim
TimeExposure PLUS Music is licensed from artists around the world.   Music creators, just as photographers, retain the copyright to the content they produce.    These music tracks are licensed...
Calculating Frame Pricing from Standard Size Supplier Price Lists
Many labs and other suppliers create “simplified” frame pricing methods for photographers that actually complicate the frame calculation process by pricing the frames by print size rather than...
Xerox Color 8580 Color Qube Printer on Windows issues
We have received three reports from owners using Xerox Color 8580 Color Qube printers not correctly printing Proof sheets from ProSelect using Widows 7 and 10. The symptoms were: (a) at full...
AVG Anti-virus software stops ProSelect installation and Lightroom...
On of our users reported this issue with running ProSelect and use the Lightroom plugin... My anti-virus software was causing the problem.  It kept running a scan when I tried to update to the...
Missing DLL error with ProSelect 2017r1 on Windows
ProSelect 2017r1 and newer uses the latest Microsoft Visual C libraries for a number of its functions. This suite of .dll files are installed, by default, with Windows 10 and as part of the latest...
Using SendMyRooms
How to get started using SendMyRoom Client Connection... Read the Guide! The SendMyRooms_Guide.pdf is the fastest way to get started. It covers the setup and use of the system from a...
Setting up On-line Email Browsers
SendMyRooms normally will send emails to your clients either through Amazon AES or directly from the SendMyRooms server. However, it also gives you the option to Edit in Email App, which normally...
Adding the new ProSelect included resources
ProSelect 2015r2 and newer includes some great new default templates, styles (with high-resolution graphics) and one or more new room view images. These are automatically added into ProSelect when...
ProSelect on Windows 10
The current release of ProSelect has been tested on Windows 10 without issue. However, if you do encounter any issues on Windows 10, then please let us know by Submitting a Ticket (under the...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a difference between a computer with "single head" video card...
Controlling how your Slideshow ends
By default, when you start a slideshow in ProSelect, at the end of the slideshow ProSelect will return to the screen that you started the slideshow from. If you are in Working with Slideshows then...