Join for Free  |  Login
Loading...
Changes Saved.
Error Occurred!
Search

KnowledgeBase

Categories
ProSelect (664)
Presentation, sales and workflow software
SendMyRooms (4)
Articles on using the SendMyRooms system
Upgrades & Support (18)
Using the Support Center
Webinar Questions (1)
Answers to questions posted during the webinars
Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's built-in Template Editor. These can be either Traditional Matted...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a difference between a computer with "single head" video card...
Transferring or Backing up your Prices and Templates
If you wish to transfer (or simply backup) your ProSelect Data (prices, templates etc) and image resource data to another computer, you can do this by following the steps below. Most of the...
ProSelect on Vista
ProSelect works fine on most versions of Vista32 (the 32 bit version of Vista). We do occasionally receive a report of something odd occurring while running Vista, however, these problems are...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows Vista, 7, 8 & 10, to access the "Appdata" folder: Open Windows Explorer...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the Downloads area on the TimeExposure web site at no charge....
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by incorrectly thinking that ProSelect contains a virus. This...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread type (under Templates menu --> Edit Templates) The book...
Burning a QuickTime Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that people can watch on their computers or TV's.  On Macs,...
Lost Registration Key
You can recover your lost registration and unlock keys and enter in the ProSelect software using one the following options. The instant way to Register ProSelect If your computer is connected to...
Most Recent Articles
Using SendMyRooms
How to get started using SendMyRoom Client Connection... Watch the Movies! We have a suite of SendMyRooms™ Client Connection movies for watching on the Training Movies page.  These cover...
Your message content is too long....
When sending an invitation and choosing the Edit in Email App option, you may get the following message: "Your message content is too long to automatically populate into your mail application. It...
Cannot connect to Photoshop on Mac
As your first point of action, please re-start your computer. If the issue is still not resolved, then below are some reasons why ProSelect will give an error when trying to connect to Photoshop on...
Photoshop CC2018 on Mac
Updated November 1, 2017 Some users have reported some issues with ProSelect connecting to Photoshop CC2018 (which has just been released). After further investigation,  the problems seem to be...
Calculating Frame Pricing from Standard Size Supplier Price Lists
Many labs and other suppliers create “simplified” frame pricing methods for photographers that actually complicate the frame calculation process by pricing the frames by print size rather than...
Windows Installation Problems
Last Updated October, 2017 This app can't run on your PC This issue has been reported by some users. We have yet to determine the exact cause but it is related to your Windows security system and...
Cannot connect to Photoshop in Windows
As your first point of action, please re-start your computer. If the issue is still not resolved, and you can't connect to Photoshop or get the message "Failed to run Photoshop script" when running...
What's New in 2017r1
Here are some highlights of the main new features added in ProSelect software version 2017r1. This version is currently in beta test and can be downloaded from the beta test downloads page. More...
Converting Lightroom Presets to Photoshop Actions for use in ProSelect
Quite often Lightroom presets are used to create image effects for unique results. The usual practice for LR users is to make a virtual copy of the image so images with and without the effect can...
Photoshop CC2017 startup issue on Macs
Updated 10 October 2017 The current release of Photoshop CC2017 does not start up correctly when launched using AppleScript commands on the Mac. ProSelect uses this method to start Photoshop if it...
ProSelect Network Server sleep issue on OSX Sierra
A user has reported an issue when running the ProSelect Network Server on Mac OSX Sierra (10.12).  It turns out that, in Sierra, the Proselect Network Server is suspended from running when the...
Automated Skin Retouching in ProSelect
Images can easily be enhanced prior to client presentation by using Photoshop actions.   The computer with ProSelect must also have Adobe Photoshop CS5 or later installed. Photoshop actions can be...
What happens if my Internet connection disconnects part way through...
The Upload Manager keeps track of which files have been uploaded to the server. Simply reconnect to the internet (if not already done automatically) and select "Resume" from the Upload Queue tab...
Backing up & Retrieving your Price Lists and Templates data
Your important ProSelect's setup data (containing your price lists, templates, rooms, music setup, frames etc) is stored on your computer in a single file (called "ProSelect_Data.xml"). Any...
Making Order Adjustments Non-Taxable
If you setup ProSelect to include tax on your orders, generally all items and credits (or refunds) will be taxable. If you wish to be able to add a refund or prepaid credit to an order without...