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KnowledgeBase

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ProSelect (642)
Presentation, sales and workflow software
SendMyRooms (2)
Articles on using the SendMyRooms system
WebGallery (64)
On-line images and e-commerce system
Upgrades & Support (18)
Using the Support Center
Webinar Questions (1)
Answers to questions posted during the webinars
Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's built-in Template Editor. These can be either Traditional Matted...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a difference between a computer with "single head" video card...
Transferring or Backing up your Prices and Templates
If you wish to transfer (or simply backup) your ProSelect Data (prices, templates etc) and image resource data to another computer, you can do this by following the steps below. Most of the...
ProSelect on Vista
ProSelect works fine on most versions of Vista32 (the 32 bit version of Vista). We do occasionally receive a report of something odd occurring while running Vista, however, these problems are...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the Downloads area on the TimeExposure web site at no charge....
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread type (under Templates menu --> Edit Templates) The book...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by incorrectly thinking that ProSelect contains a virus. This...
Burning a QuickTime Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that people can watch on their computers or TV's.  On Macs,...
Lost Registration Key
You can recover your lost registration and unlock keys and enter in the ProSelect software using one the following options. The instant way to Register ProSelect If your computer is connected to...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows Vista, 7, 8 & 10, to access the "Appdata" folder: Open Windows Explorer...
Most Recent Articles
What's New in 2017r1
Here are some highlights of the main new features added in ProSelect software version 2017r1. This version is currently in beta test and can be downloaded from the beta test downloads page. More...
Setting up On-line Email Browsers
Draft! SendMyRooms normally will send emails to your clients either though Amazon AES or directly from the SendMyRooms server. How it also offers the option to copy the contents of the email into...
Using SendMyRooms
Download the new Manual We have created a PDF document called SendMyRooms_Guide.pdf which covers the setup and use of the system from a photographer's perspective. You can download this from the...
Adding the new ProSelect included resources
ProSelect 2015r2 and newer includes some great new default templates, styles (with high-resolution graphics) and one or more new room view images. These are automatically added into ProSelect when...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a difference between a computer with "single head" video card...
ProSelect on Windows 10
The current release of ProSelect has been tested on Windows 10 without issue. However, if you do encounter any issues on Windows 10, then please let us know by Submitting a Ticket (under the...
Controlling how your Slideshow ends
By default, when you start a slideshow in ProSelect, at the end of the slideshow ProSelect will return to the screen that you started the slideshow from. If you are in Working with Slideshows then...
Setting the PPI on produced digital files
ProSelect 2017r1 and newer includes full support for the ordering and production of Digital Image Files. When you setup your price list for these items, you can specify the long-side size in pixels...
Ordering Digital files
Update 27 April 2017 ProSelect 2017r1 and newer In these versions, handling digital files as part of your client's order is now as simple as with other products. Just setup one or more price list...
Cannot connect to Photoshop on Mac
As your first point of action, please re-start your computer. If the issue is still not resolved, then below are some reasons why ProSelect will give an error when trying to connect to Photoshop on...
Default Preferences Settings in 2017r1+
Based on feedback from our mentor training team, we have changed many of the default Preferences settings in ProSelect 2017r1 (and newer) to those which our users are more likely to need. Resetting...
Open/Save/Select Folder Dialogs behind Mirror screen on Windows
Windows 10 (and possibly earlier versions as well) remembers that last location that you moved its Open, Save or Select Folder dialog windows to so that the next time that you use these, they will...
Creating a Reorder in Albums Linked to StudioCloud
Follow the steps below to create a reorder, for the same client, in ProSelect with an album that is linked to StudioCloud. In ProSelect Go to Orders > Client Setup Click "Add Client from Studio...
Clearing Preferences & Resetting/Restoring your Setup Data
ProSelect stores your preferences and other setup data in two separate files. These are NOT uninstalled when you remove, uninstall or re-install the software as they are held in a separate...
ProSelect 2017r1 release
The official release date for ProSelect 2017r1 is February 1, 2017. This means that everyone whose TimeExposure PLUS (previously called SUPPORTPlus) was current as of that official date is entitled...