In order for a client to access SendMyRooms, their information needs to be in the SMR system.   For that, you need to first create an invitation.   In the SendMyRooms settings, Orders > SendMyRooms > Open Management Area > Settings > Manage Templates, modify one of the templates to only contain [DIRECT_LINK].  (See graphic).Close the management area. In ProSelect: From the ProSelect Album, choose Order...

How to get started using SendMyRoom Client Connection... Watch the Movies! We have a suite of SendMyRooms™ Client Connection movies for watching on the Training Movies page.  These cover getting setup, inviting your clients and downloading rooms and calibrating rooms in ProSelect. Read the Guide! The SendMyRooms_Guide.pdf is also a great reference covering everything from a photographer's perspective. This manual is au...

What to check if you are not getting notified that some rooms have been uploaded by your clients. Receiving Notification that new Rooms have been uploaded In the SendMyRoom Management Area, you can select how you are to be notified when a client uploads new rooms. See the SendMyRooms guide (open under Help Menu in ProSelect) for how to do this. We recommend that you select both Email and ProSelect messages. Email notifications are consolidated...

If the SendMyRooms™ options in ProSelect (such as those under the Orders menu) are greyed out, then the following will explain why and what you can do to resolve this. This will happen in any of the following circumstances: 1.  If your computer was not connected to the Internet during ProSelect's startup Solution: Check that your computer is connected to the internet and re-start ProSelect.  2. Your PLUS has expired Solution:...

SendMyRooms normally will send emails to your clients either through Amazon AES or directly from the SendMyRooms server. However, it also gives you the option to Edit in Email App, which normally copies the contents of the email being sent to your Desktop Email application so you make any changes and then send the email yourself. If you are using an on-line email system through your browser (such as outlook.com, gmail.com or others), then to make...

The best way to send emails is to send them directly from SendMyRooms. These are sent via Amazon's email service using your email as the "from" address. Alternatively, you can transfer the contents of the email into your own email application and send it yourself. This can be done using the Edit In Mail App button in SendMyRooms. If you are using a Webmail system (that is, sending emails through your browser) then check this article first: Setti...

SendmyRooms allows you to use your own client "how to" movie on the SendMyRooms website. You can select Custom Movie and provide a URL to the movie location in the Edit Settings page of the SendMyRooms Management area. After entering your custom URL, you should always use the Test Movie button to make sure that the movie plays correctly. If it does not, then check your movie URL is correct. YouTube Movie Issue When using a link to a movie that y...

When sending an invitation and choosing the Edit in Email App option, you may get the following message: "Your message content is too long to automatically populate into your mail application. It will be copied to your clipboard instead." On Windows computers, there is a limit of approximately 2000 characters when transferring the contents of an invitation to a desktop email program (such as Outlook) using the "mailto:" URL (which is how SendMyRo...

Sometimes you or the client will need to reschedule their viewing appointment.  Just follow this sequence to change the viewing date and reactivate the client notifications. In ProSelect go to Orders > Send My Rooms > Open Management area.   On the Summary page, click the “Search Viewings” Type in the customer last name Set the Viewing Start/ End date to cover the range for the originally scheduled session Click Search Locate the cl...