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Getting ProSelect onto your computer
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  • ProSelect on OSX 11 (Big Sur)
    Jun 17, 2021
    Updated June 17, 2021 As of March 2021, over 300 people are now running ProSelect on Big Sur. Of these, around 45 people have Macs using the new Apple Silicon (M1) processors (see next section).  Versions of ProSelect that will run on OSX 10.15 (Catalina) - namely ProSelect 2019r2 and newer - will run in Big Sur. As with the release of Catalina, if we come across any issues that need to be addre...
  • ProSelect on Mac OSX 10.15 Catalina & newer
    May 28, 2021
    Last Updated May 28, 2021 Apple released OSX Catalina (OSX 10.15) in October 2019 and Big Sur (OSX 11) in October 2020 and all new Macs come with one of these versions pre-installed. Starting with OSX Catalina, Apple introduced a number of major changes to the way applications work on OSX.  The major ones that affect ProSelect users are: 1. 32-bit applications are no longer permitted All applications run on Catalina or new...
  • Installing 2020r1.6+ on OSX 10.11.x
    May 25, 2021
    If you are trying to install ProSelect 2020r1.6 or newer on an old Mac computer running OSX 10.11 (El Capitan), you may get a "Digital Signature is invalid" message as shown below. This is because OSX 10.11 does not recognize the latest digital signatures now required by Apple on newer versions of OSX.  If your computer is capable of being upgraded to a newer version of OSX (you will need it to be at least OSX 10.12 Sierra) then this is ...
  • Will ProSelect Run on my Mac?
    May 7, 2021
    The latest ProSelect release (2020r1 at the time of writing) requires Mac OSX 10.11 (El Capitan) or newer and 8GB+ of RAM memory. If you have an older model Mac with an earlier version of OSX then you may be able to upgrade it to at least this version of OSX. What is the latest OSX version I can run? To find this out: 1. Open the About the Mac window (under the Apple Menu) and make a note of the model and year of your Mac. The layout of this ...
  • Windows Installation Problems
    Mar 19, 2021
    Last Updated March 2021 Can't find a previous version of ProSelect 20xx Message When installing a new major version of ProSelect for the first time, you need to download and use the Full Installer rather than the Update Installer. For example, if you have ProSelect 2019r2 or earlier already installed and you are installing ProSelect 2020r1 for the first time you need to Full Installer since it includes the Default Resources folder for...
  • Removing ProSelect setup files from your computer
    Jan 18, 2020
    By default, when you delete the ProSelect App (on Mac) or uninstall/reinstall ProSelect (on Windows), your setup data is preserved.  If you wish to remove this data, you can manually delete the folders below.  IMPORTANT: If you plan to re-install ProSelect again and wish to keep all of your setting (prices, templates etc) then you should first make a backup copy of these - see Backing up your ProSelect Setup Data.  If you just wish to reset P...
  • Metal and OpenGL Support on OSX
    Sep 26, 2019
    Updated Sept 26, 2019 For the last 6 years, ProSelect has used your Mac's OpenGL libraries to directly access the graphics hardware on your computer when playing slideshows. OpenGL is used to make slideshows run smoother on slower hardware and also allow ProSelect to use GPU intensive effects like the Ken Burns effect.  You can still play simple slideshows in ProSelect without OpenGL support turned on. Last year, Apple announced that they were d...
  • Reinstalling or moving ProSelect
    Jun 1, 2019
    Apart from obsolete versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the Downloads area on the TimeExposure website at no charge. This article explains how to Reinstall the software on the same computer or Moving ProSelect to another computer keeping your current settings when you do so. If your computer's hard disk has crashed or needed to be wiped clean and you need to re-in...
  • ProSelect 64-bit and OSX 32-bit Warning
    Mar 28, 2019
    Updated March 28, 2019 With a late update to OSX 10.13 (High Sierra) and now with OSX 10.14 (Mojave), Apple now provides a warning that some applications may not be "fully optimized" for OSX in the future. Since versions of ProSelect up to 2018r1 are all 32-bit applications, they will cause this warning to be displayed when first installed and run. When MacOS High Sierra (OSX 10.13) was announced at WWDC in June 2017, Apple said that it would be...
  • Reinstalling Obsolete Versions of ProSelect
    Dec 24, 2018
    If you own and need to reinstall a very old version of ProSelect which has been made obsolete (these are usually versions that are more than 5 years old), then you can do this using the following procedure. What you need  A copy of the ProSelect installer for the version of ProSelect that you are licensed to use on the computer platform (Mac or Windows) that you are using. Your complete registration key for your licensed version - for versions ...
  • Backing up your ProSelect Setup Data
    Dec 24, 2018
    Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer failure. For a complete understand of this process see the Backup and Sharing Section of the ProSelect Reference Manual (you can open this under Help menu in ProSelect). Below is a summary to get you going quickly. Apart from your preference settings, ProSelect keeps your setup data in two places: ProSelect Data f...
  • ProSelect on Windows 10
    Oct 17, 2017
    The current release of ProSelect runs fine on Windows 10. This article contains issues that some users have encountered and recommended solutions. Some of the same issues reported using Windows 8 may still exist with Windows 10 - we have yet to confirm whether they have been fixed with the new version, so you should also check the article ProSelect on Windows 8 if you are upgrading from an earlier version of Windows, or purchasing a new computer...
  • Default Preferences Settings in 2017r1+
    Apr 14, 2017
    Based on feedback from our mentor training team, we have changed many of the default Preferences settings in ProSelect 2017r1 (and newer) to those which our users are more likely to need. Resetting Everything If you are just starting out with ProSelect 2016r1 and have just downloaded ProSelect 2017r1 and would like to reset your Preferences to the new default settings, you can do this by using "Reset Preferences" option as explained this article:...
  • ProSelect on Windows 8
    Mar 1, 2017
    The current release of ProSelect has been reported to work on Windows 8. However, if you do encounter any issues on Windows 8, then please let us know by Submitting a Ticket (under the Support Menu) on the TimeExposure web site. Should any problems be reported and confirmed, this article will be updated with known issues and suggested solutions. If any issues are found that require changes to ProSelect then these changes will be incorporated ...
  • "The procedure entry point inet_ntop" error on Startup
    Dec 24, 2016
    If you get the following error when starting ProSelect 2015r3 or newer "The procedure entry point inet_ntop could not be located in the dynamic link library Ws2_32.dll" then likely you have installed a newer version of ProSelect on a Windows XP machine. ProSelect 2015r3 and newer no longer works on Window XP. They require a minimum windows version of Vista(32) or Windows 7 or newer. If you really want to keep using your old Windows XP computer th...
  • api-ms-win-crt-runtime-xxx.dll is missing starting ProSelect
    Oct 10, 2016
    When starting ProSelect 2017r1 and newer on a Windows computer if you see the error message:  "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing" then part of the new Microsoft "Universal C Runtime" has not been correctly installed on your computer.  Background Microsoft refactored their core app runtimes in 2015.  This new library is normally automatically installed during the regular software updates on Vista SP2,...
  • Problem installing ProSelect on Mac OSX
    Apr 30, 2016
    Make sure you choose the correct download for Mac "ProSelect xxxx" from the ProSelect Downloads area on the TimeExposure web site for your license ("xxxx" is the software version number). The resulting file is called ProSelect_Installer_OSX.zip. If you own a license to an older version of ProSelect and not the current version, then go to the "Old Versions" Downloads page. Installation of ProSelect on a Mac can be done by: Locating the downloaded...
  • Unidentified Developer message when installing
    Mar 21, 2016
    Since Apple released the Mavericks update OSX 10.9.5 and newer versions, these changed the "code signing" requirements used by GateKeeper for identifying legitimate developers when installing downloaded software and our previously acceptable ProSelect installer packages are no longer accepted. To resolve this problem, we changed over to a new "compliant" installer package starting with ProSelect v2014r1.9 and newer. If your license is for that P...
  • Using ProSelect on more than one computer
    Jan 4, 2016
    A single user license allows you to install and activate ProSelect on up to two computers at one geographical location (including a mix of Mac and Windows computers) provided that you are only running one copy at any one time. If you need to run more than one copy at a time (or wish to activate on more than two computers), then you will need to purchase additional users for your license. (These are available at a discount through our secure onlin...
  • ProSelect on Yosemite
    Nov 3, 2015
    Updated Nov 3, 2015 This article covers known and reported issues with using ProSelect on Yosemite. We will keep this article update with the latest known issues and fixes to please check back occasionally. Note: that Apple has release at least one update with fixes since the initial release of OSX 10.10 so you should make sure that you are using the latest version available. Some of the same issues reported using Mavericks may still exist with Y...
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