Join for Free  |  Login
Loading...
Changes Saved.
Error Occurred!

That ticket was not found

The ticket may have been removed or is no longer available to access.

Search KnowledgeBase Articles

These articles contain answers to commonly asked questions, problems and solutions, bugs and fixes. You can search for an article using Smart Search (best), Google Search, Local Search or optionally browse the Knowledge Base to find the answer to most questions.

Search for:
Sort by:
Most Viewed Articles
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and...
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by...
Images look pixelated or soft on the screen or projector
If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread...
Most Recent Articles
Recovering from lost setup data on a Shared Folder setup
Using the Shared Data folder is great for a 2 or 3 computer setup where everyone knows what they are doing. However, a person who does...
Updating Images in a Book
You have designed a book in ProSelect and have retouched images that you want update in your book pages in ProSelect. Assuming that the...
Open Raws in Photoshop/Lightroom - button not active or not working
If you are running a mixed RAW+jpeg workflow through ProSelect and the Open Raws In Photoshop button is not active in the High-Res...
Slideshow stutters on Layouts and Book Pages
Layouts and book page are assembled dynamically during the slideshow while it is running. If this takes too long then you may get some...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time...
What's New in 2019r1
Here are some highlights of the main new features added in ProSelect software version 2019r1. More details can also be found: On...
Error B0900 using ProSelect 2019r1
Updated April 9, 2019 We have recently found (thanks to the help of one of our users), an issue with ProSelect's auto-backup feature...
ProSelect on Windows 10
releThe current release of ProSelect has been tested on Windows 10 without issue. However, if you do encounter any issues on Windows...
Program crash when clicking shopping cart icon on Windows 10
If you are using ProSelect 2019r1.x on Window 10 and the program exits completely when you click on the shipping cart icon then it could...
OpenGL Support on OSX 10.5
Updated March 28, 2019 ProSelect uses OpenGL libraries to directly access the graphics hardware on your computer when playing slideshows...