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These articles contain answers to commonly asked questions, problems and solutions, bugs and fixes. You can search for an article using Google Search or Local Search (it's often best to try both) or browse the Knowledge Base to find the answer to most questions.

Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer...
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread...
Images look pixelated or soft on the screen or projector
If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect...
Most Recent Articles
Windows Installation Problems
Last Updated November 2018 Can't find a previous version of ProSelect 20xx Message When installing a new major version of ProSelect for...
Updating Retouched Images in ProSelect
In version 2015r1 we added the ability to have your ProSelect images automatically update to the retouched versions when the revised...
What's New in 2018r1
Here are some highlights of the main new features added in ProSelect software version 2018r1. More details can also be found: On...
Using SendMyRooms
How to get started using SendMyRoom Client Connection... Watch the Movies! We have a suite of SendMyRooms™ Client Connection movies...
ProSelect Hangs on startup while checking messages
Each time that you start ProSelect, if it has been more than four hours since it last checked for any new messages (and you have an...
Images look pixelated or soft on the screen or projector
If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect...
ProSelect minimizes when opening some dialog windows
Windows 10 Windows 10 has a feature called Tablet Mode that will minimize an application to the Taskbar when a sub-window is opened. If...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Cannot connect to Photoshop on Mac
As your first point of action, please re-start your computer. If the issue is still not resolved, then below are some reasons why...
ProSelect 64-bit and OSX 32-bit Warning
Updated Nov 13,2018 With a late update to OSX 10.13 (High Sierra) and now with OSX 10.14 (Mojave), Apple now provides a warning that...