Join for Free  |  Login
Loading...
Changes Saved.
Error Occurred!

That ticket was not found

The ticket may have been removed or is no longer available to access.

Search KnowledgeBase Articles

These articles contain answers to commonly asked questions, problems and solutions, bugs and fixes. You can search for an article using Google Search or Local Search (it's often best to try both) or browse the Knowledge Base to find the answer to most questions.

Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time...
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that...
Images look pixelated or soft on the screen or projector
Updated January 2014 If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below....
Most Recent Articles
Remote Viewing using ProSelect
In Person Sales using ProSelect is the most effective way to sell your photography, but what do you do if you have clients that can't...
Debugging Production Problems
Update March 10, 2016 If you are getting unexpected results when running Hi-Res production or the production process in Photoshop is...
What's New in 2018r1
Here are some highlights of the main new features added in ProSelect software version 2018r1. More details can also be found: On...
How do I order and produce books?
ProSelect includes a "Working with Books" section where you can design and produce both composite (digital) or traditional matted books...
PLUS music or graphics search errors
When searching for music or graphics if you see  "API request is invalid" or "No data returned from search" error messages when...
Repairing ProSelect Albums
Each ProSelect album is a small database file which contains the low-res images, thumbnails, used resource images (eg overlay images,...
Sharing Data between computers - Step by Step
Sharing ProSelect Templates and Pricing Data with other Computers in your Studio Most studios use multiple computers in their studio...
All about Sorting Images in ProSelect
There are lots of sorting options in ProSelect - this article explains what's available and how it works. About Filenames Whenever...
Adding the new ProSelect included resources
The latest versions of ProSelect (from 2051r1 and newer) include some great new default templates, mats (with high-resolution graphics),...
Keyboard shortcuts sometimes not working on Windows
Windows has some funny quirks in that sometimes, if an application has multiple non-modal windows open on top of each other, it will send...