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These articles contain answers to commonly asked questions, problems and solutions, bugs and fixes. You can search for an article using Google Search or Local Search (it's often best to try both) or browse the Knowledge Base to find the answer to most questions.

Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer...
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that...
Images look pixelated or soft on the screen or projector
If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect...
Most Recent Articles
Cannot connect to Photoshop on Mac
As your first point of action, please re-start your computer. If the issue is still not resolved, then below are some reasons why...
ProSelect 64-bit and OSX 32-bit Warning
Updated Nov 13,2018 With a late update to OSX 10.13 (High Sierra) and now with OSX 10.14 (Mojave), Apple now provides a warning that...
Ordered Layout not in Composite section in Production
If you are trying to produce a composite layout but, after adding it to the Shopping Cart, it is not appearing under the Composite...
What's New in 2018r1
Here are some highlights of the main new features added in ProSelect software version 2018r1. More details can also be found: On...
ProSelect minimizes when opening some dialog windows
Windows has a feature called Tablet Mode that will minimize an application to the Taskbar when a sub-window is opened. If you have this...
Images look pixelated or soft on the screen or projector
If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect...
Running ProSelect as a non Retina application
With the release of ProSelect 2017r1, the Mac version of ProSelect now supports the High-DPI (Retina) screens by default. This results in...
Remote Viewing using ProSelect
In Person Sales using ProSelect is the most effective way to sell your photography, but what do you do if you have clients that can't...
Debugging Production Problems
Update March 10, 2016 If you are getting unexpected results when running Hi-Res production or the production process in Photoshop is...
How do I order and produce books?
ProSelect includes a "Working with Books" section where you can design and produce both composite (digital) or traditional matted books...