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Search KnowledgeBase Articles

These articles contain answers to commonly asked questions, problems and solutions, bugs and fixes. You can search for an article using Google Search or Local Search (it's often best to try both) or browse the Knowledge Base to find the answer to most questions.

Most Viewed Articles
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer...
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by...
Images look pixelated or soft on the screen or projector
If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread...
Most Recent Articles
Program crash when clicking shopping cart icon on Windows 10
If you are using ProSelect 2019r1.x on Window 10 and the program exits completely when you click on the shipping cart icon then it could...
How Layouts are Sized
Sizing of layouts can be a little confusing. However, as this is a key part of ProSelect, it is important that you understand exactly how...
Default size when Ordering
When Ordering Prints or layouts, if you have more than size for that item setup in your price list then the following controls which of...
What's New in 2019r1
Here are some highlights of the main new features added in ProSelect software version 2019r1. More details can also be found: On...
Unable to Open Raw File on Mac
The latest Adobe Camera Raw update (11.2) is causing issues by refusing to open RAW files located on network drives. It works fine when...
Empty folders after running Hi-Res Production
If you are using ProSelect's Hi-Res Production and completes very quickly or it creates the appropriate output folders in the exported...
Cannot connect to Photoshop on Mac
As your first point of action, please re-start your computer. If the issue is still not resolved, then below are some reasons why...
Prompted to Restore Unsaved Changes
ProSelect has an Auto-Backup feature that periodically saves a copy of your latest changes so, in the event of a system or network crash,...
Prompted to Recover Album when starting a new Album
When you start ProSelect if you receive a message prompting you to restore an album file, then this means that your last new and unsaved...
Optimizing ProSelects speed
There are lots of factors that can affect how fast ProSelect starts up and runs. This article discusses these so, if you need to, you can...