Join for Free  |  Login
Loading...
Changes Saved.
Error Occurred!

That ticket was not found

The ticket may have been removed or is no longer available to access.

Search KnowledgeBase Articles

These articles contain answers to commonly asked questions, problems and solutions, bugs and fixes. You can search for an article using Smart Search (best), Google Search, Local Search or optionally browse the Knowledge Base to find the answer to most questions.

Most Viewed Articles
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a...
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of...
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time...
Images look pixelated or soft on the screen or projector
If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread...
Most Recent Articles
2019r2 Known Issues
Slideshow Setup If you have just upgraded to ProSelect 2019r2 and are running OSX 10.14 (Mojave) then, due to a bug in the software,...
Metal and OpenGL Support on OSX
Updated Sept 18, 2019 For the last 6 years, ProSelect has used your Mac's OpenGL libraries to directly access the graphics hardware on...
Overlay Images are not being applied correctly in Production
Composite templates can optionally use an "overlay image" to add additional design elements such as text and graphics to the final...
What's New in 2019r2
Here are some highlights of the main new features added in ProSelect software version 2019r2. More details can also be found: On...
Debugging Color Issues
If you are not getting consistent colors between images viewed in ProSelect compared to those viewed in Photoshop then you should check...
Production stops when replacing text layers
When using the Text Substitution feature in High-Res Production to sets the text layers in your PSD Overlay Image file, production can...
Edit in Email App opens with HTML code
The best way to send emails is to send them directly from SendMyRooms. These are sent via Amazon's email service using your email as the...
How to Search the ProSelect Manuals
The ProSelect Manuals are easily accessed under the Help menu in ProSelect. See the Where are Manuals article for more about what...
Thumbnail rotation in ProSelect 2019r1.7
While fixing another bug, we accidentally introduced some issues with some thumbnail images being displayed with incorrect rotation or...
What's New in 2019r1
Here are some highlights of the main new features added in ProSelect software version 2019r1. More details can also be found: On...