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KnowledgeBase

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ProSelect (673)
Presentation, sales and workflow software
SendMyRooms (7)
Articles on using the SendMyRooms system
Upgrades & Support (18)
Using the Support Center
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Answers to questions posted during the webinars
Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's built-in Template Editor. These can be either Traditional Matted...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a difference between a computer with "single head" video card...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and newer, to access the "Appdata" folder: Open File Explorer...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer failure. For a complete understand of this process see the...
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of ProSelect, Quicktime is used on Windows machines to import .psd...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time from the Downloads area on the TimeExposure website at no...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by incorrectly thinking that ProSelect contains a virus. This...
Images look pixelated or soft on the screen or projector
If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect how images are displayed throughout the software while...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that people can watch on their computers or TV's.  On Macs,...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread type (under Templates menu --> Edit Templates) The book...
Most Recent Articles
Promoted to Restore Unsaved Changes
ProSelect has an Auto-Backup feature that periodically saves a copy of your latest changes so, in the event of a system or network crash, your recent changes can be restored.  Is this enabled on...
Prompted to Recover Album when starting a new Album
When you start ProSelect if you receive a message prompting you to restore an album file, then this means that your last new and unsaved album file was not closed or saved properly (e.g. due to a...
What's New in 2019r1
Here are some highlights of the main new features added in ProSelect software version 2019r1. More details can also be found: On the What's New page on our web site In the ProSelect_Readme.htm...
Optimizing ProSelects speed
There are lots of factors that can affect how fast ProSelect starts up and runs. This article discusses these so, if you need to, you can make adjustments to improve the performance of ProSelect on...
ProSelect 64-bit and OSX 32-bit Warning
Updated Dec 31, 2018 With a late update to OSX 10.13 (High Sierra) and now with OSX 10.14 (Mojave), Apple now provides a warning that some applications may not be "fully optimized" for OSX in the...
ProSelect 2019r1 release
The official release date for ProSelect 2019r1 is December 1, 2018. This means that everyone whose TimeExposure PLUS was current as of that official date is entitled to download and use this new...
Reinstalling Obsolete Versions of ProSelect
If you own and need to reinstall a very old version of ProSelect which has been made obsolete (these are usually versions that are more than 5 years old), then you can do this using the following...
What's New in 2018r1
Here are some highlights of the main new features added in ProSelect software version 2018r1. More details can also be found: On the What's New page on our web site In the ProSelect_Readme.htm...
Windows Installation Problems
Last Updated November 2018 Can't find a previous version of ProSelect 20xx Message When installing a new major version of ProSelect for the first time, you need to download and use the Full...
Updating Retouched Images in ProSelect
In version 2015r1 we added the ability to have your ProSelect images automatically update to the retouched versions when the revised file is relinked in production.  This is a preference that...
Using SendMyRooms
How to get started using SendMyRoom Client Connection... Watch the Movies! We have a suite of SendMyRooms™ Client Connection movies for watching on the Training Movies page.  These cover...
ProSelect Hangs on startup while checking messages
Each time that you start ProSelect, if it has been more than four hours since it last checked for any new messages (and you have an internet connection), it will try to connect to TimeExposures's...
Images look pixelated or soft on the screen or projector
If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect how images are displayed throughout the software while...
ProSelect minimizes when opening some dialog windows
Windows 10 Windows 10 has a feature called Tablet Mode that will minimize an application to the Taskbar when a sub-window is opened. If you have this turned one, it can cause ProSelect to...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a difference between a computer with "single head" video card...