Join for Free  |  Login
Loading...
Changes Saved.
Error Occurred!
Search

KnowledgeBase

Categories
ProSelect (676)
Presentation, sales and workflow software
SendMyRooms (7)
Articles on using the SendMyRooms system
Upgrades & Support (18)
Using the Support Center
Webinar Questions (1)
Answers to questions posted during the webinars
Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's built-in Template Editor. These can be either Traditional Matted...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a difference between a computer with "single head" video card...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and newer, to access the "Appdata" folder: Open File Explorer...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer failure. For a complete understand of this process see the...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time from the Downloads area on the TimeExposure website at no...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by incorrectly thinking that ProSelect contains a virus. This...
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of ProSelect, Quicktime is used on Windows machines to import .psd...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread type (under Templates menu --> Edit Templates) The book...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that people can watch on their computers or TV's.  On Macs,...
Images look pixelated or soft on the screen or projector
Updated January 2014 If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect how images are displayed throughout...
Most Recent Articles
Keyboard shortcuts sometimes not working on Windows
Windows has some funny quirks in that sometimes, if an application has multiple non-modal windows open on top of each other, it will send keyboard presses to the wrong window.  We had a recent...
What's New in 2018r1
Here are some highlights of the main new features added in ProSelect software version 2018r1. More details can also be found: On the What's New page on our web site In the ProSelect_Readme.htm...
About the TimeExposure Messaging System
Last Updated July 9, 2019 ProSelect 2016r1 and newer includes a Messages System so you won’t miss important information that will keep your ProSelect working most effectively for you....
Production images have incorrect rotation
Updated June 8, 2018 Images are rotated in ProSelect's Production window after Reloading This problem would occur when you had retouched an ordered portrait orientated image (with EXIF rotation),...
Bevels on Composites Layouts in 2018r1
In versions of ProSelect prior to 2081r1, bevels around an image were drawn with their right and bottom edges as a pure white color (#FFFFFF). If you also had a pure white mat then ProSelect would...
Using SendMyRooms
How to get started using SendMyRoom Client Connection... Watch the Movies! We have a suite of SendMyRooms™ Client Connection movies for watching on the Training Movies page.  These cover...
Custom YouTube Movie does not play
SendmyRooms allows you to use your own client "how to" movie on the SendMyRooms website. You can select Custom Movie and provide a URL to the movie location in the Edit Settings page of the...
ProSelect 64-bit and OSX 32-bit Warning
With a recent update to OSX 10.13, Apple now provides a warning that some applications may not be "fully optimized" for OSX in the future. Since the current 2018r1 and prior releases of ProSelect...
ProSelect 2018r1 release
The official release date for ProSelect 2018r1 is February 1, 2018. This means that everyone whose TimeExposure PLUS was current as of that official date is entitled to download and use this new...
Changing your Tax rate
Tax is setup in the Tax Setup window (under the Orders menu). Normally, you would just have one tax type setup. However, if you work across state lines, you may need to have more than one tax setup...
Photoshop CC2018 issue on Macs
If you are on a Mac and using Photoshop CC2018, you need to change the PSD compatibility setting in Photoshop's Preferences to "Always". See screen grab below. ProSelect uses Mac OSX to read PSD...
My clients says they sent some rooms but....
What to check if you are not getting notified that some rooms have been uploaded by your clients. Receiving Notification that new Rooms have been uploaded In the SendMyRoom Management Area, you can...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer failure. For a complete understand of this process see the...
Transferring an Album Room to a Library Room
If you have added an Album Room (a client-specific room) to one of your client albums and want to use it with other clients, then you need to transfer it to be a Library Room. To do this: Open...
Imported PSD file image display difference
If you have added a folder or single image that is a PSD file (Photoshop) and the image(s) show as described by one customer as "kind of grayed out, or look like the high pass filter in Photoshop...