Join for Free  |  Login
Search

KnowledgeBase

Main Articles

Categories
ProSelect (711)
Presentation, sales and workflow software
SendMyRooms (8)
Articles on using the SendMyRooms system
Upgrades & Support (16)
Using the Support Center
Webinar Questions (1)
Answers to questions posted during the webinars
Most Viewed Articles
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of ProSelect, ...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and newer, ...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a dif...
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's built-in T...
Images look pixelated or soft on the screen or projector
If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect ho...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer failur...
Reinstalling or moving ProSelect
Apart from obsolete versions of ProSelect, you can re-download both the current and previous versions of ProSelect at any time from the Down...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by in...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that pe...
Cannot connect to Photoshop in Windows
As your first point of action, please re-start your computer. If the issue is still not resolved, and you can't connect to Photoshop or get...
Most Recent Articles
Will ProSelect Run on my Mac?
ProSelect 2020r1.x requires Mac OSX 10.11 (El Capitan) or newer and 8GB+ of RAM memory. The ProSelect 2021r1.x requires Mac OSX 10.12 (...
ProSelect on OSX 11 (Big Sur)
Updated June 17, 2021 As of March 2021, over 300 people are now running ProSelect on Big Sur. Of these, around 45 people&nbs...
Lightroom Plugin stops export
If you are using the ProSelect Plugin for Lightroom to export your images to ProSelect and you see the message "Your selected image exp...
Menu options are all disabled
When using ProSelect, the menu bar options are only enabled when the main ProSelect window has focus. That is, there are no other ...
Can I use ProSelect if not connected to Internet?
All versions of ProSelect need to be periodically re-activated to keep operating. When you are connected to the internet, this happens autom...
What's New in 2020r1
Here are some highlights of the main new features added in ProSelect software version 2020r1. More details can also be found: On the&n...
ProSelect on Mac OSX 10.15 Catalina & newer
Last Updated May 28, 2021 Apple released OSX Catalina (OSX 10.15) in October 2019 and Big Sur (OSX 11) in October 2020 and all new Mac...
Exported Movie has no sound
This only applies to Mac users with ProSelect 2020r1.5 or 2020r1.6. One of our users, Sarah, reported this issue and we found it today and ...
Installing 2020r1.6+ on OSX 10.11.x
If you are trying to install ProSelect 2020r1.6 or newer on an old Mac computer running OSX 10.11 (El Capitan), you may get a "Digital Signa...
ProSelect in other languages
ProSelect is currently available in English and fully translated into French. It is also mostly translated into Spanish and Portuguese. ...