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ProSelect on Mac OSX 10.15 Catalina

Last Updated October 8, 2020

Apple released OSX Catalina (OSX 10.15) in October 2019 and all new Macs come with this version pre-installed.

This release introduces a number of major changes to the way applications work on OSX.  The major ones that affect ProSelect are:

1. 32-bit applications are no longer permitted

All applications run on Catalina must now be 64-bit. ProSelect was converted to 64-bit with the 2019r1 release so any versions earlier than this will no longer work at all.

2. Enhanced Security Requirements

Starting with OSX 10.14 (Mojave), OSX started asking your permission when an application needed to access certain system resources such as System Events, the Finder and other applications (such as connecting to Photoshop during High-Res Production).

Catalina extends this even further as you now have to give permission for applications to access your Desktop and Documents folder and other areas of your disk. Also, some areas of your disk that were previously available for applications to saved temporary data files are no longer accessible and the applications must be updated to use alternative areas.

See the section below "Known & Resolved Issues"  for workarounds, solutions and other currently known issues and their status.

Should I upgrade to Catalina?

If you are not registered for ProSelect 2019r1 or newer and don't wish to upgrade your ProSelect software then best not install Catalina. You will likely find a number of other applications that you use that also will no longer on Catalina. This MacWorld website page explains how you can find out which of your currently installed applications will or will not work on Catalina.

ProSelect Upgrade options

If your ProSelect license is for versions of ProSelect prior to 2019r1 and you want to (or need to) be using OSX Catalina on your computer then TimeExposure offers a range of discounted upgrade and payment options for you. You will find these on the Upgrades page in our Store. Important: Make sure that you are logged in to TimeExposure.com using the same email address that your current ProSelect software is registered to.

Running ProSelect on Catalina - Current "Must Do" List

  1. Download and Install ProSelect 2019r1 or later (ProSelect 2019r1.8 or the recommended version being ProSelect 2019r2.12 or newer).
  2. Enable Full Disk Access - See item 1 in the section below
  3. Enable Access to System Events and Connection to Photoshop - See item 3 in the section below

Known & Resolved Issues with ProSelect on Catalina

At the time of Catalina's release, we tested ProSelect 2019r2.3 (the latest release at that time) on Catalina and identified the issues below. We subsequently released a number of ProSelect 2019r2 updated that address these known issues. 

If you are licenced to use ProSelect 2019r2 then best to download the latest version as this a free upgrade for you.

If you are using 2019r1, then please follow the instructions below to get ProSelect operating normally. However, as we are not making any further changes to 2019r1, you may still come across issues that we have fixed in the 2019r2 release and may need to upgrade to that.

1. ProSelect has errors while connecting to Photoshop, running Production or accessing certain areas of your disk.

If you are having issues with accessing these areas:

  1. Open your System Preferences (under Apple Menu) -> Security & Privacy -> Privacy Tab
  2. Click the lock icon in the bottom left corner of this window and enter your login password to allow you to make changes.
  3. Select Full Disk Access in the list on the left-hand side.
  4. Look for ProSelect.app in the list on the right-hand side and check the box next to the ProSelect.app. If ProSelect does not appear in the list, click the + button below the right-hand list, navigate to your Applications folder, open the ProSelect folder then select ProSelect.app. This will add it to the list and allow you to check the checkbox.

We have made changes in the ProSelect 2019r2.5 update so that ProSelect exists gracefully rather than giving an error when Catalina has blocked access. If you are using 2019r2.5 and still come across this problem, please let us know via a Support Ticket.

2. Cannot access Documents and Desktop folders without permission

If you have selected Full Disk Access (in Item 1 above) then this is automatically granted. However, if you are having issues with accessing these areas, check the System Preferences (under Apple Menu) -> Security & Privacy -> Privacy Tab -> Files and Folders.

Note: To make any changes in this area, you need to click the lock icon in the bottom left corner of this window and enter your login password.

3. Cannot Connect to Photoshop or Open Files in Photoshop

OSX generally asks you for permission the first time you attempt to these actions.  If you are having issues with accessing these areas, check the System Preferences (under Apple Menu) -> Security & Privacy -> Privacy Tab -> Automation.

Note: To make any changes in this area, you need to click the lock icon in the bottom left corner of this window and enter your login password.

4. Cannot Load Photoshop Actions list or Start High-Res production

Catalina is now blocking access to the temporary file location used by ProSelect on earlier versions of OSX. then you may get a Nil Exception Error when you start Production. This problem should be avoided if you have allowed Full Disk Access (see Item 1 above),

To avoid this problem, we have changed this location when running on Catalina in the ProSelect 2019r2.4 update.

5. Crash when using the Color Picker tool

This happens when you try to use the Color picker tool more than once from within ProSelect. We are looking for an alternate solution but, in the meantime, in ProSelect 2019r2.4, we have disabled the use of the Color Picker on Catalina to avoid loss of data if you accidentally do this.

6. ProSelect Lightroom Plugin cannot connect to ProSelect

If you get the message "Could not connect to ProSelect. ProSelect may not be running or you may be running an old version (ProSelect 2019r1.7 or newer required)" when trying to export images from Lightroom to ProSelect, follow the instructions in this  KnowledgeBase Article: Lightroom Plugin not working on Catalina  

7. Cannot connect to Photoshop

In October 2020, we came across an issue where ProSelect could not connect to Photoshop when you have external servers connected to Catalina. We discovered that, under these circumstances, OSX was returning the path to Photoshop in a different format from previous versions of OSX which prevented ProSelect from being able to send commands to Photoshop.  A workaround to this issue was added to the ProSelect 2020r1.2 update. 

Reporting any issues

If you are running Catalina early and come across any issues, firstly make sure that you are running the latest ProSelect release. You will find a message in the ProSelect Messages window if your version is not the latest one.

If the problem persists then please let us know by submitting a Support Ticket to the ProSelect department. We will keep this page updated with reported issues and when they are resolved.




  KnowledgeBase Article: ProSelect on Mac OSX 10.15 Catalina  

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