Join for Free  |  Login
Loading...
Changes Saved.
Error Occurred!
Search

KnowledgeBase

Categories
ProSelect (681)
Presentation, sales and workflow software
SendMyRooms (7)
Articles on using the SendMyRooms system
Upgrades & Support (18)
Using the Support Center
Webinar Questions (1)
Answers to questions posted during the webinars
Most Viewed Articles
Using Photoshop Templates in ProSelect
ProSelect supports the ability to add Photoshop templates within the program can create most templates yourself using ProSelect's built-in Template Editor. These can be either Traditional Matted...
Dual monitors and projector screens
Two screens ( Dual ) or more may be attached to your computer at the same time.  Some computers have this capability however there is a difference between a computer with "single head" video card...
Missing AppData or ProgramData folder on Windows
If "AppData" Folder is Not Displaying By default, Windows makes the "Application Data" folder hidden from view. On Windows 7, 8 and newer, to access the "Appdata" folder: Open File Explorer...
Backing up your ProSelect Setup Data
Keeping a regular backup of your valuable ProSelect Setup Data is important so you don't have to re-enter everything after a computer failure. For a complete understand of this process see the...
Reinstalling or moving ProSelect
Apart from very old versions of ProSelect, you can generally re-download both the current and previous versions of ProSelect at any time from the Downloads area on the TimeExposure website at no...
Installing Quicktime on Windows 10 & 8
With ProSelect 2017r1 and newer, Quicktime is no longer required.  Using Earlier Versions of ProSelect For earlier versions of ProSelect, Quicktime is used on Windows machines to import .psd...
Anti-virus & Security software blocks ProSelect
UPDATED January 2017 - AVG2016  reported issue (see below) Periodically we get reports of Anti-Virus/Security software causing issues by incorrectly thinking that ProSelect contains a virus. This...
Setting up a double page spread in a Book Design
To set up double page spreads in your book design, you need to do the following: The template must be set to be a double-spread type (under Templates menu --> Edit Templates) The book...
Exported Movie to a CD or DVD
With ProSelect you can create beautiful .mp4 movies stamped/watermarked, if you wish) for sale or distribution on CD or flash drives that people can watch on their computers or TV's.  On Macs,...
Images look pixelated or soft on the screen or projector
Updated January 2014 If your displayed images do not look sharp when displayed in ProSelect, you can adjust the settings discussed below. Some settings effect how images are displayed throughout...
Most Recent Articles
Running ProSelect as a non Retina application
With the release of ProSelect 2017r1, the Mac version of ProSelect now supports the High-DPI (Retina) screens by default. This results in improved clarity of both images and text. However, because...
Remote Viewing using ProSelect
In Person Sales using ProSelect is the most effective way to sell your photography, but what do you do if you have clients that can't attend or don't want to be part of an in person sales...
Debugging Production Problems
Update March 10, 2016 If you are getting unexpected results when running Hi-Res production or the production process in Photoshop is stopping part way through, you can use the following technique...
What's New in 2018r1
Here are some highlights of the main new features added in ProSelect software version 2018r1. More details can also be found: On the What's New page on our web site In the ProSelect_Readme.htm...
How do I order and produce books?
ProSelect includes a "Working with Books" section where you can design and produce both composite (digital) or traditional matted books for almost any supplier. This article covers a few frequently...
PLUS music or graphics search errors
When searching for music or graphics if you see  "API request is invalid" or "No data returned from search" error messages when searching for PLUS music or graphics files within ProSelect, then...
Repairing ProSelect Albums
Each ProSelect album is a small database file which contains the low-res images, thumbnails, used resource images (eg overlay images, frames, mat backgrounds etc) and additional data for the...
Sharing Data between computers - Step by Step
Sharing ProSelect Templates and Pricing Data with other Computers in your Studio Most studios use multiple computers in their studio operation. It's important that each computer using ProSelect has...
All about Sorting Images in ProSelect
There are lots of sorting options in ProSelect - this article explains what's available and how it works. About Filenames Whenever sorting by filename occurs in computers, sorting is always...
Adding the new ProSelect included resources
The latest versions of ProSelect (from 2051r1 and newer) include some great new default templates, mats (with high-resolution graphics), frames, room view images and more. These are automatically...
Keyboard shortcuts sometimes not working on Windows
Windows has some funny quirks in that sometimes, if an application has multiple non-modal windows open on top of each other, it will send keyboard presses to the wrong window.  We had a recent...
About the TimeExposure Messaging System
Last Updated July 9, 2019 ProSelect 2016r1 and newer includes a Messages System so you won’t miss important information that will keep your ProSelect working most effectively for you....
Production images have incorrect rotation
Updated June 8, 2018 Images are rotated in ProSelect's Production window after Reloading This problem would occur when you had retouched an ordered portrait orientated image (with EXIF rotation),...
Bevels on Composites Layouts in 2018r1
In versions of ProSelect prior to 2081r1, bevels around an image were drawn with their right and bottom edges as a pure white color (#FFFFFF). If you also had a pure white mat then ProSelect would...
Using SendMyRooms
How to get started using SendMyRoom Client Connection... Watch the Movies! We have a suite of SendMyRooms™ Client Connection movies for watching on the Training Movies page.  These cover...